Customer Service Hotel Ambassador
4 days ago
We are looking for a motivated and enthusiastic individual to join our team as a customer service representative at our hotel front desk. As a key member of our front office team, you will play a vital role in delivering exceptional guest experiences and ensuring the highest level of customer satisfaction.
About Pathfinder Hospitality
We are a dynamic and growing company, committed to innovation, accountability, collaboration, empowerment, engagement, integrity, passion, and transparency.
Culture and Values- We recognize that our employees are our greatest asset and invest in their development and growth.
- We foster a culture of respect and inclusivity, valuing diversity and promoting equal opportunities.
- We promote a healthy work-life balance, supporting our team members in achieving their personal and professional goals.
- We encourage creativity and innovation, empowering our team members to think outside the box and find new solutions to challenges.
- We maintain high standards of professionalism and ethics, upholding our reputation as a leader in the industry.
- Answer phone calls, respond to emails, and address guest inquiries in a timely and professional manner.
- Manage guest registrations, process payments, and handle room assignments with accuracy and attention to detail.
- Upsell hotel rooms and amenities, promoting loyalty programs and special offers to increase revenue.
- Collaborate with housekeeping, maintenance, and other departments to ensure seamless operations and efficient guest services.
- Minimum 1 year of customer service experience in a hotel or hospitality setting.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Excellent communication and interpersonal skills, with ability to interact effectively with guests and colleagues.
- Basic math skills and ability to accurately handle cash and credit transactions.
- Knowledge of hotel software systems and ability to quickly learn new technology.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
$12 - $13 per hour, with opportunities for advancement and additional compensation based on performance and tenure.
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