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Client Support Specialist
2 months ago
Insight Global is seeking a dedicated customer service representative to become a vital part of the call center operations for a leading utility provider.
The primary duties will encompass handling 30-40 customer inquiries daily, assisting clients with account setups, resolving issues, and directing complex matters to the relevant departments.
The initial phase will include comprehensive training and mentorship under an experienced customer service representative, ensuring readiness to manage inbound calls independently.
Our organization is devoted to fostering diverse and inclusive workplaces where individuals can express their authentic selves daily.
Qualified applicants will be considered for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other characteristic protected by applicable laws.
If you require assistance or a reasonable accommodation due to a disability during the application or recruitment process, please submit a request.
To understand how we manage and protect your personal information, please refer to Insight Global's Workforce Privacy Policy:.
Essential Skills & Experience
High School Diploma
Exceptional customer interaction skills
Experience in customer service
Preferred Skills & Experience
Bilingual proficiency
Associate degree
Experience in a call center
Background in utility services
Benefits for this position will commence after 31 days of employment and include medical, dental, and vision coverage, as well as HSA, FSA, and DCFSA account options, along with access to a 401k retirement plan with employer matching.
Employees in this role are also eligible for paid sick leave and/or other paid time off as mandated by applicable law.
