Assistant Program Manager

4 hours ago

Philadelphia, Pennsylvania, United States Project Home Full time
Assistant Program Manager - Homeless Services

Job Summary

The Assistant Program Manager - Homeless Services assists the Program Manager in the development and implementation of entry-level residences for individuals who are currently homeless and living with mental illness, substance use, and/or other health issues. Responsibilities include support to the Program Manager in the overall management of the site, supervision of assigned staff, support for assigned residents, and support with medication monitoring.

Key Responsibilities

  • Intake Coordination
    • Assist Program Manager to work closely with the OCC team, Hub of Hope, DBH, and other community agencies to facilitate referrals and intake for individuals who are eligible, including working with referral sources to collect required paperwork and coordinating move-ins. Ensure documentation meets contract requirements and timeframes.
  • Service Coordination
    • Acquire and maintain a comprehensive knowledge of the mental, physical, emotional, educational, social, medical, financial, employment, and education status of each resident. Advocate on behalf of residents to ensure coordination of external services as applicable.
    • Coordinate resident service plans, including discharges and housing placements through CEA-BHRS and other providers and community supports. Assist assigned staff to support residents.
    • Recognize and manage crisis situations. Assist Program Manager to address safety issues, incident reports, and grievances with residents and staff.
    • Work with the Nurse Care Manager to ensure compliance with medication monitoring procedures and quality control. Assist in medication monitoring and documentation training of staff related to medication monitoring.
  • Leadership
    • Assist in creating an environment with the necessary structure, service coordination support, freedom, and safety to facilitate resident growth, individuality, and connection to the Project HOME and the external community. Maintain positive relationships with service providers, the public, and volunteer groups.
    • Assist in providing regular, consistent individual and group supervision, team meetings, and general oversight of residential site staff to ensure residents receive services appropriate to their needs. Oversee staff training plans, including required training and skill-building trainings.
    • Assist in creating a person-centered environment with a focus on DEI and a culture of recovery and wellness.
  • Administration
    • Assist with ongoing recruiting and onboarding of staff and managing an on-site 24-hour interdisciplinary team.
    • Assist in managing the on-call schedule and site schedule for 24-hour staff coverage.
    • Work with Program Manager to ensure all documentation meets contractual obligations, Strategic Plan goals, and KPIs.
  • Finances/Procedures
    • Assist with day-to-day financial operations, including managing daily petty cash and assisting with reconciliation of expenses.
  • Coordination with Property Management
    • Work with Program Manager and Aramark/Property Management staff to meet building maintenance and cleaning needs. Assist in addressing residence cleanliness and safety to ensure the health and safety of residents and staff, pass all inspections, and comply with safety and licensing regulations.

Project HOME offers a competitive compensation package, including health, prescription, dental, and vision coverage at minimum cost to employees, company-funded life and disability insurances, paid parental leave, spending accounts, and a 401(k) plan with 100% matching contributions up to 5% of compensation. Additionally, we offer generous PTO accruals, including paid sabbatical leave.

Education and Experience Minimum Requirements

Minimum Experience

  • BA/BSW or related degree and 2 years related experience, or 6 years work experience with population.
  • Minimum of 1-year supervisory experience.
  • Experience working with recovering persons (homelessness, mental illness, drug/alcohol, or dually diagnosed persons).
  • Availability for evening, weekend, and on-call duties.

Preferred Experience

  • Bilingual.
  • Driver's License.

Core Skills

  • Strong organizational, interpersonal, assessment, and supervisory skills. Good verbal and written communication.
  • Strong computer skills and ability to learn computerized case management system.
  • Excellent communication skills, both verbally and in writing.
  • Excellent interpersonal skills to work collaboratively with all levels of staff and residents.

Physical Requirements:

Sedentary work that primarily involves sitting/standing.

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.

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