Mobile Pet Grooming Coordinator

2 weeks ago


Huntsville, Alabama, United States Aussie Pet Mobile Huntsville Full time
Job Overview

Aussie Pet Mobile Huntsville is seeking a highly skilled and organized individual to join our dispatch team as a Mobile Dog Grooming Dispatcher.

Key Responsibilities
  • Answer incoming calls, return voicemails and texts, and email correspondence, ensuring professional handling of customer complaints and resolution within scope.
  • Inform customers about our services and prices, making recommendations based on their pets' breeds and needs.
  • Capture accurate information to set up appointments and maintain groomers' fully-booked schedules.
  • Brief groomers about their daily schedule, highlighting unusual circumstances and situations.
  • Respond to calls and texts from groomers in real-time regarding customer and pet issues, requiring multi-tasking and prioritization.
  • Review schedules at the end of the day, verifying charges and payments, and take credit card payments over the phone when necessary.
  • Keep owners and other dispatchers informed of any issues, actions, or problems.
Requirements
  • Excellent communication skills
  • Organized and reliable
Benefits

Incentives and bonus opportunities



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