Groomer - Petsense

This role is responsible for providing exceptional pet grooming services to dogs, utilizing knowledge of canine characteristics and grooming styles and techniques.

• Deliver outstanding customer satisfaction
• Answer phone calls and schedule appointments
• Assist in generating business by calling existing and new customers, scheduling appointments, and verifying vaccinations
• Book appointments and greet pets as they arrive
• Report accidents and injuries to the Store Manager promptly
• Follow bathing and grooming procedures as outlined
• Clean ears, clip nails, and perform other necessary services
• Adhere to customer instructions for clipping patterns
• Clip dog hair according to determined patterns using electric clippers, combs, and shears
• Comb and shape dogs' coats
• Talk to live animals or use non-physical techniques to keep them calm
• Complete and maintain customer and company forms
• Properly fill out required grooming forms
• Observe all safety rules and procedures and adhere to safety standards
• Sweep, vacuum, clean, and sanitize cages, tubs, and other areas as needed
• Assist in store operations as needed

• Minimum 1-year experience grooming or styling pets
• Must be comfortable working with dogs and cats
• Must provide own tools (clippers, blades, shears) or be willing to purchase required tools
• High school diploma or equivalent
• Successful completion of Paragon Level 1 & 2 training provided by Petsense
• Ability to read, write, and count accurately
• Ability to operate and use all grooming tools and equipment
• Ability to communicate effectively with customers
• Ability to display compassion with animals and treat them accordingly
• Ability to exhibit attention to detail
• Ability to read, write, and count to accurately complete all documentation
• Ability to lift and carry pets weighing 0-50 pounds
• Ability to work varied hours, days, nights, and weekends as business needs dictate
• Ability to stand and walk for long periods of time
• Ability to safely work around pets and pets' waste

• Working environment is favorable, generally working inside with moderate noise
• Exposure to wet conditions, particularly when bathing dogs
• Exposure to cats and dogs of all sizes, breeds, and temperaments
• Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste
• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours

• Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds
• Ability to stand and maintain a stationary position for up to 8 hours while grooming animals
• Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon
• Ability to utilize grooming instruments including shears and dryers
• Ability to frequently lift or reach merchandise overhead
• Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment
• Ability to constantly operate store equipment such as computer, cash register, and other store equipment
• Ability to read, write, and count accurately to complete all documentation
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers
• Ability to successfully complete all required training