Patient Service Representative
2 days ago
Premier Orthopaedics and Sports Medicine is seeking a highly skilled Patient Service Representative to join our team in Bryn Mawr, PA. As a key member of our Physical Therapy clinic, you will be responsible for providing exceptional patient care and administrative support.
Key Responsibilities:- Promptly greet and acknowledge patients, ensuring a positive first impression.
- Answer incoming calls in a timely manner, providing accurate information and relaying messages as needed.
- Instruct patients in completing medical history and other patient information forms, making necessary corrections to their account.
- Collect demographic and insurance information from patients, ensuring all necessary documents are completed and signed correctly.
- Identify and collect co-payments, co-insurances, and past-due account balances.
- Explain financial requirements to patients, referring complex insurance/benefits questions to the Practice Billing Department.
- Evaluate patient financial status and establish payment plans as needed.
- Accurately complete and interpret insurance and benefits verification, notifying patients and supervisors of network insurance coverage issues.
- Scan new or updated patient information into the EMR system, scheduling follow-up appointments and notifying patients of service requirements.
- High school diploma/GED or equivalent working knowledge experience preferred.
- Minimum of one-two years of patient registration/front office experience in a medical or healthcare setting.
- Knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
- Athena or another Electronic Medical Records experience is highly preferred.
Premier Orthopaedics is a full-service orthopaedic practice formed in 2000, specializing in the diagnosis and care of a wide range of orthopaedic injuries and conditions. With over 50 specialty locations and 100 physicians across the Greater Philadelphia region, we offer a robust benefits package and a dynamic work environment.
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