401(k) Compliance Advisor

1 week ago


Aurora, Colorado, United States ADP Full time

Applications for this position are accepted continuously.

ADP is seeking a 401(k) Compliance Advisor. In this role, you will deliver 401(k) product assistance to ADP TotalSource 401(k) Plan Participants/Clients through your technical expertise, ownership of issues, and ensuring Plan compliance. You will investigate and resolve concerns related to the ADPTS MEP 401(k) Plan, ensuring adherence to government regulations and laws applicable to the plan. Additionally, you will cultivate and sustain effective communication to guarantee participant satisfaction regarding issue resolution.

At ADP, your success drives us. We value your unique talents and perspectives. We encourage your ideas on innovative approaches to enhance our operations. In your journey to achieve, learn, and grow, we are committed to supporting you. If you are motivated by success, you will find a place at ADP.

Insightful Expertise is a fundamental value at ADP. Within TotalSource, we have established the largest Professional Employer Organization (PEO) in the nation by leveraging that expertise. We provide our clients, primarily small to mid-sized businesses, with a comprehensive suite of HR management solutions, encompassing everything from payroll to benefits, HR compliance, and HR support. Did you know that over 95% of our small business clients not only express satisfaction with ADP's services but would also recommend us to others? How could such success influence your career?

We aim for every interaction to reflect our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

KEY RESPONSIBILITIES:

Client Interaction:

  • Address inquiries from MEP participants.
  • Serve as the primary contact for daily record-keeping matters, focusing on first-call resolution for issues related to Plan compliance, systems, and processes.

System Management:

  • Respond to inquiries concerning 401(k) technical, product, and compliance issues by researching and resolving problems.
  • Troubleshoot participant issues requiring comprehensive knowledge of desktop tools and resources, including ADP and ING systems, along with the business processes that support them.
  • Evaluate compliance test results and Plan documents for conformity with applicable rules and regulations.
  • Guide clients on available options to rectify failed (nondiscrimination) tests.
  • Ensure departmental adherence to daily schedules to manage call volumes for incoming participant-related inquiries.
  • Maintain adaptability to manage increases in daily phone volumes during peak periods.
  • Assist colleagues with inquiries and escalated calls, ensuring thorough follow-up on necessary research.

REQUIRED QUALIFICATIONS:

  • Bachelor's degree preferred, with a focus in Business, HR, or a related field.
  • 3-5 years of directly relevant experience.

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