Customer Service Representative
2 weeks ago
Job Summary:
Citizens is seeking a Customer Service Representative - Part Time to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, answering their questions, and resolving their issues in a timely and professional manner.
Key Responsibilities:
- Provide customer service to customers in a professional and courteous manner
- Answer customer questions and resolve their issues in a timely and professional manner
- Process transactions, including cash and digital payments
- Meet quarterly referral goals
- Work collaboratively with colleagues to achieve team goals
Requirements:
- High School degree or GED
- Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
- Strong listening and communication skills
- Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
- Ability to problem solve and provide solutions to customer issues
- Customer-centric to deliver exceptional service
- Comfortable with using digital technology to support the delivery of business goals
Preferred Skills/Experience:
- 6 months of experience processing transactions (cash and/or digital payments)
- Motivates others, like teammates, business partners, and specialists, through collaboration
- Process-oriented, energetic, detail-oriented and ability to multitask effectively
Work Schedule:
Varies with branch needs and may include weekends and evenings
Pay Transparency:
The salary range for this position is $22.45 per hour plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
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