Customer Service Representative
1 week ago
At Sterling Engineering Inc., we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.
Job Summary:We are looking for a professional with excellent communication and interpersonal skills to provide exceptional customer service and support to our clients. The ideal candidate will have a strong background in customer service, with the ability to resolve complex issues and provide solutions that meet our customers' needs.
Key Responsibilities:- Provide exceptional customer service and support to clients via phone, email, and in-person interactions.
- Resolve customer complaints and issues in a timely and professional manner.
- Collaborate with internal teams to ensure seamless service delivery and meet customer expectations.
- Process customer orders, payments, and maintain accurate records.
- Upsell and cross-sell services and products to customers.
- Develop and maintain strong relationships with customers to ensure long-term loyalty and satisfaction.
- 1+ years of customer service experience.
- High school diploma or equivalent.
- Proficiency in Microsoft Office and data entry skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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