Customer Service Representative
7 days ago
Adecco US, Inc. is seeking a skilled Customer Service Representative to join their team in Endicott, NY. This full-time position offers a competitive hourly rate of $20.00-$21.00 and opportunities for growth and long-term potential.
As a Customer Service Representative, you will play a key role in managing customer accounts, addressing inquiries, and ensuring smooth operations by coordinating services and scheduling. You will collaborate with internal teams to provide proactive support and assist customers with billing, payments, and product/service inquiries.
Key Responsibilities:
- Manage customer accounts, ensuring regular updates and maintenance
- Process customer payments and provide accurate billing information
- Address customer inquiries in person, over the phone, or via email
- Schedule services and coordinate with operations teams for efficient execution
- Handle outbound calls to promote services, schedule maintenance, or follow up on collections
- Maintain detailed records of customer interactions and resolve any complaints
- Assist customers with product/service recommendations and upsell when appropriate
Requirements:
- 1+ years of customer service experience, preferably in a sales or marketing environment
- High school diploma or GED
- Proficiency in Microsoft Word and Excel
- Strong communication skills and professional phone etiquette
- Ability to work effectively in a team and independently
Benefits:
- Medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan
- Paid leave, including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable
Adecco US, Inc. is an Equal Opportunity Employer/Veterans/Disabled.
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