Customer Service Representative

6 days ago


Endicott, New York, United States Lincare Holdings Full time

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Lincare Holdings.

As a Customer Service Representative, you will be responsible for providing exceptional customer service to our patients and customers.

Key Responsibilities:

  • Contact patients to obtain current doctor information, last seen date, and/or any upcoming appointments
  • Review and ensure all documentation meets insurance guidelines
  • Contact doctors' offices, hospitals, and insurance companies to ensure necessary billing documents are received
  • Answer/make phone calls using proper telephone etiquette
  • Read and analyze documents such as patient orders
  • Comprehend pharmacy prescription terminology
  • Effectively communicate with coworkers and patients
  • Work in a team environment
  • Independently solve problems and make decisions
  • Apply common sense understanding to carry out oral and written instructions
  • Basic computer skills required
  • Capable of multitasking, with excellent organization

Why Work at Lincare Holdings?
  • Culture- An inclusive, open, and friendly environment focused on our associates and their success
  • Benefits- Comprehensive benefits package with flexible options to fit your individual needs
  • Robust Bonus Plan- Monetary rewards for meeting and exceeding established production goals


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