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Store Operations Manager
2 months ago
Job Summary:
The Assistant Store Manager plays a pivotal role in Teaspoon's success by overseeing a team of baristas to cultivate and uphold the Teaspoon Experience for our customers and partners. As a store manager, you will regularly exercise discretion in managing the store's overall operation.
Key Responsibilities:
- Leadership and Support:
- Support the Store Manager and company ownership in executing the company's vision.
- Demonstrate selfless leadership by prioritizing the success of your team.
- Serve as the primary advisor to the Store Manager, bridging communication between the team and management.
- Advocate for and positively influence the team, fostering a productive and supportive work environment.
- Establish clear goals for the team and foster a collaborative work environment.
- Maintain composure during high-volume or challenging situations, setting a positive example for the team.
- Encourage a customer-centric approach among baristas, emphasizing exceptional customer service.
- Drive the implementation of company programs, motivating the team to achieve organizational objectives.
- Assist the Store Manager in developing strategic and operational plans, overseeing their execution, and evaluating results.
- Monitor and adjust store staffing levels to ensure optimal performance and employee development.
- Prioritize and deliver clear and concise communications to the team for effective operations.
- Training and Development:
- Perform duties akin to those of a Shift Supervisor and beyond.
- Lead and manage the Shift Supervisor team, promoting accountability and teamwork.
- Maintain regular check-ins with team members to understand their motivations, goals, and areas for improvement.
- Motivate the team to achieve business goals and maintain compliance with legal and operational standards.
- Recognize and reward individual and team achievements to foster a positive team culture.
- Prepare for advancement to the role of Store Manager by acquiring comprehensive store management skills.
- Operations:
- Implement communication updates to the team, including new product launches and operational changes.
- Conduct weekly store walkthroughs to identify areas for improvement and enhance operational efficiency.
- Review and optimize checklists to streamline store operations.
- Provide shift coverage and serve as an on-call resource in the absence of the Store Manager.
- Introduce processes and procedures to optimize the performance of the barista team.
- Organize shelves, storage, and merchandise displays to enhance customer experience.
- Manage inventory orders with vendors, ensuring timely and accurate procurement.
- Purchase inventory when necessary and develop processes for maintaining store cleanliness and organization.
- Ensure compliance with wage and hour laws and proactively research local market trends to meet customer needs.
- Utilize operational tools to maintain excellence in scheduling, reporting, cash management, and inventory control.
- Analyze financial reports to identify performance trends and address operational challenges.
Job Knowledge, Skills, and Abilities:
- Demonstrated ability to independently manage store operations.
- Effective management in a fast-paced environment, handling multiple situations simultaneously.
- Proficiency in managing resources to ensure established service levels are consistently achieved.
- Adaptability and strong problem-solving skills, capable of working with minimal supervision.
- Knowledge of customer service techniques, emphasizing a customer-service environment.
- Familiarity with supervisory practices and procedures.
- Strong organizational and planning skills.
- Excellent operational skills in a customer-service setting.
- Effective team building and leadership skills.
- Clear and concise communication abilities, both orally and in writing.
- Proven leadership skills, including the ability to coach and mentor others.
- Capacity to plan and prioritize workload efficiently.
- Discretion and ability to handle confidential and sensitive information.
Requirements:
- Minimum of 1 year of experience in a fast-paced, high-volume, customer service-oriented business, preferably in food service or retail.
- Demonstrated experience in understanding the financial health of retail operations.
- Track record of creating an inclusive and dynamic team and work environment.
- Proactive, self-starter capable of working independently and collaboratively within a team.
- Strong business acumen and understanding of operational dynamics.
- Proven ability to recruit, motivate, train, and retain team members effectively.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
Flexible Work Schedule:
- Assistant Store Managers must work at least 20 hours a week.
- Assistant Store Managers must be able to work all shifts, weekends and holidays.
- Schedule may vary based on business demands.
Essential Physical Requirements:
- Candidates must demonstrate the ability to:
- Operate a variety of machines, tools, and equipment as required for the job.
- Maintain visual acuity to make general observations regarding safety and accuracy of work.
- Remain in a stationary position for a minimum of 3 hours during work shifts.
- Stand, walk, stoop, and kneel as necessary to perform job duties.
- Lift objects weighing up to 50 pounds intermittently and repetitively lift objects weighing 3 pounds to shoulder height.
- Utilize hand dexterity to grasp, finger, and reach items.
- Express or exchange information verbally as needed for job-related communication.
Additional Requirements:
- Have a reliable method of transportation for catering events, bank runs, etc.
- Proficient in using technology.
- Positive and professional attitude.
- Strong communication skills with the ability to work cohesively with all levels of management, all departments, and all co-workers in a team environment.
