Office Manager
22 hours ago
Better Health Group Inc. is a leading provider of primary care services for patients 65+. We are seeking a highly skilled and dedicated Office Manager to join our team.
As an Office Manager, you will play a critical role in ensuring the smooth operation of our clinics, providing exceptional patient care, and contributing to the growth and success of our organization.
Responsibilities- Oversee and improve clinic performance, including HEDIS, admission management, ER utilization, and patient satisfaction.
- Manage a team of medical assistants and/or receptionists, coordinating payroll, PTO, and performance management.
- Communicate with providers to ensure high-quality patient care and coordinate administrative and clinical duties.
- Lead daily clinic huddles, assign proactive outreach call efforts, and manage office operations to ensure efficiency and accuracy.
- Provide exceptional customer service to internal and external customers, including patients, team members, and other departments.
- Ensure new team members are onboarded and receive proper training, and maintain accurate records and information.
- Inform management about current office trends, recommend new policies, and facilitate improvements to current workflows.
- Participate in required team meetings and communicate updates and changes to physicians and staff.
- At least 5 years of medical assisting experience, preferred.
- Minimum of 1 year of leadership experience.
- CPR certification preferred.
- Commitment to patient care and confidentiality.
- Strong oral and written communication skills.
- Ability to accurately read and write medical terminology.
- Knowledge of medical coding, HIPAA, and OSHA guidelines.
- Basic computer skills, including familiarity with electronic medical records.
- Bachelor's degree in healthcare administration or related field, preferred.
- Medical Assistant Certified, preferred.
- Prior medical assisting experience strongly preferred.
- Full range of body motion, including handling and transferring patients, manual and finger dexterity.
- Requires standing, walking, pushing, bending, kneeling, and reaching at arms length and overhead in a clinic for prolonged periods of time.
- Requires ability to sit or stand for prolonged periods of time.
- Must be able to lift and move patients and medical equipment as needed.
- Contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles.
- Effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
- Ability to work within our Better Health environment by facing tasks and challenges with energy and passion.
- Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
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