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Customer Service Representative

2 months ago

Aiken, South Carolina, United States Staff My Agency Full time
Job Summary

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in providing exceptional service to our customers and helping our business grow through value-based conversations and remarkable customer experiences.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with customers, providing prompt and accurate service to meet their needs.
  • Insurance Expertise: Use a customer-focused, needs-based review process to educate customers about insurance options and provide guidance on policy changes, transfers, and claim submissions.
  • Team Collaboration: Work closely with our team to achieve sales and customer service goals, maintaining a strong work ethic and commitment to success.
Benefits
  • Competitive Compensation: Enjoy a salary plus bonus and commission structure, providing opportunities for growth and advancement.
  • Professional Development: Receive valuable training and support to help you succeed in your role and advance your career.
  • Work-Life Balance: Enjoy paid time off, retirement plan, and life insurance benefits, ensuring a healthy work-life balance.
Requirements
  • Excellent Communication Skills: Possess excellent written, verbal, and listening skills, with the ability to communicate effectively with customers and team members.
  • Bilingual English/Spanish (Preferred): Fluency in English and Spanish is preferred, but not required.
  • Customer Service Orientation: Demonstrate a strong commitment to customer service, with a focus on meeting and exceeding customer expectations.
  • Organizational Skills: Possess strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Self-Motivation: Be a self-motivated individual with a strong work ethic, able to work independently and as part of a team.
  • Property & Casualty License: Obtain a Property & Casualty license, with the ability to learn and adapt to new products and technologies.
  • Life and Health License: Obtain a Life and Health license, with the ability to learn and adapt to new products and technologies.