Technical Curriculum Developer

2 weeks ago

Santa Clara, California, United States Palo Alto Networks Full time
Join Our Team as a Technical Curriculum Developer

We are seeking a highly skilled Technical Curriculum Developer to join our team at Palo Alto Networks. As a Technical Curriculum Developer, you will play a critical role in designing and developing technical training content and curricula that meet the evolving needs of the cybersecurity domain.

About the Role

The successful candidate will have a strong background in technical curriculum development, with experience in creating training materials for complex technical concepts. You will work closely with our engineering, product management, and other cross-functional teams to develop training in sync with the product launch cycle.

Key Responsibilities
  • Design, develop, and maintain technical training content and curricula for Palo Alto Networks' product users.
  • Utilize your technical skills to efficiently translate complex technical concepts into effective learning solutions for SD-WAN networking and network security technologies.
  • Collaborate with cross-functional teams to develop training in sync with the product launch cycle.
  • Deliver alpha, beta, and 'train-the-trainer' training worldwide for internal and external audiences as needed.
  • Ensure the readiness of all course and lab materials prior to delivery, including localization, if required.
  • Provide fault isolation and root cause analysis for technical issues with training lab topology.
  • Be responsive to the fast-paced nature of innovation and revise content in a structured and timely manner.
  • Ensure high quality of training content by performing ongoing testing, troubleshooting, and updation of training content, demonstrations, hands-on labs, and assessments.
  • Meet deadlines and reprioritize as needed for timely completion of course-related deliverables.
  • Demonstrate the ability to quickly learn and implement a variety of networking, network security, and firewalling technologies.
  • Stay current on the cyberthreat landscape and adjacent technologies that range from general networking to endpoint systems, from SaaS to Public Cloud infrastructure, from SD-WAN to Machine Learning.
  • Be self-motivated, organized, and work independently in a fast-paced, dynamic environment.
Requirements
  • Bachelor's degree in Computer Science, Information Architecture, or related discipline.
  • 5+ years of experience in technical curriculum development, as a technical instructor, or as a solutions engineer.
  • Domain expertise in one or more of the following: Cybersecurity, Networking, Systems Administration, Cloud Infrastructure.
  • Experience with containers tools (Docker/Kubernetes).
  • Experience with Security is a plus (IPSEC / SSL-VPN / NAT / GRE).
  • User-level experience with Windows, Mac, and iOS, and Linux.
  • Demonstrated ability to collaborate cross-functionally with multiple teams and stakeholders.
  • Demonstrated ability to adapt to new technologies and learn quickly.
  • Excellent written and verbal communication skills for the purpose of knowledge transfer and effectively explaining technical topics.
  • A working knowledge of the following software applications:
    • GSuite authoring tools (Docs, Slides, Sheets)
    • Microsoft Office including Word, PowerPoint, and Visio
    • XML Knowledge and Structured Authoring a plus
    • Knowledge of Camtasia, Articulate, and Captivate a plus
Our Commitment

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

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