Patient Care Representative

2 weeks ago


Buffalo, New York, United States Imagine Staffing Technology, An Imagine Company Full time
Job Title: Patient Care Representative

Imagine Staffing Technology, An Imagine Company is seeking a dedicated Patient Care Representative to join their dynamic team. As a Patient Care Representative, you will be at the forefront of providing exceptional customer service and support to patients navigating their healthcare journey.

Key Responsibilities:
  • Answer incoming calls and determine how to help the patient or where to refer the patient within the service line.
  • Enter patient information, schedule appointments, and document interactions in the EMR system.
  • Identify calls that need to be escalated to clinical staff or management and route appropriately in a timely manner.
  • Document medication refill and test results requests.
  • Manage incoming mail and fax bins in accordance with company policy.
  • Collaborate with other applicable services to ensure coordination of care.
  • Deliver exemplary customer service in order to provide a positive patient experience across the organization.
Requirements:
  • High School Diploma or Equivalent
  • 2-3 years in a call center customer service environment.
  • Positive attitude and ability to learn EMR.
  • Basic Medical Terminology preferred.
Work Environment:
  • On-Site position in Downtown Buffalo (free parking provided). Some infrequent travel to Lancaster may be required.
  • Monday - Friday, 8:00 am - 4:30pm schedule
  • Business casual environment
  • Temp-to-hire position
  • Paying $ /hour depending on experience


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