Healthcare Service Representative

1 week ago


Hershey, Pennsylvania, United States Penn State Health Full time
About Penn State Health

Penn State Health is a leading research, teaching, and clinical healthcare system in the country. We are committed to delivering exceptional patient care, advancing medical knowledge, and fostering a culture of excellence and innovation.

Why Work at Penn State Health?

As a Contact Center Specialist I, you will have the opportunity to work in a dynamic and fast-paced environment, interacting with patients and colleagues from diverse backgrounds. You will also have access to state-of-the-art equipment, training programs, and professional development opportunities.

Key Responsibilities
  • Answer phone calls and respond to emails from patients and physicians.
  • Resolve patient concerns and issues promptly and efficiently.
  • Collaborate with other departments to ensure seamless communication and workflow.
Requirements
  • High school diploma or equivalent required.
  • 1 year of job-related experience required.
  • Ability to maintain proficient knowledge in all department processes, procedures, and software applications that support daily operations.
Estimated Salary

$45,000 - $55,000 per year, depending on experience and qualifications.



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