Service Solutions Expert

2 days ago


Hershey, Pennsylvania, United States SMG Full time

About Us: SMG is a leading company in the business consulting industry, renowned for its top-notch customer service. We take pride in creating solutions that leave a lasting impression on our customers.

Job Description: As a Customer Service Representative at SMG, you will be responsible for assisting customers in person, ensuring sales transactions are completed accurately and timely, and promoting our products and services. You will also be expected to attend training meetings and virtual conference calls to stay up-to-date on client sales, promotions, and product updates.

Key Responsibilities:

  • Manage customer interactions to ensure exceptional customer satisfaction
  • Handle sales transactions accurately and efficiently
  • Upsell new products or services to benefit the customer
  • Communicate solutions in an empathetic, professional, and courteous manner

What We Look For:

  • An impeccable willingness to learn and expand their professional customer service career
  • A natural problem-solver with the ability to manage customer complaints with ease
  • The ability to effectively communicate, verbally and in writing, and willingness to enhance these traits
  • The ability to consistently display a positive and helpful attitude with customers, sales executives, and co-workers
  • An empathy, patience, and caring demeanor towards customers, clients, and co-workers

Basic Qualifications:

  • 0-3 years of experience as a Customer Service Representative and/or Sales Associate
  • High school diploma or comparable certification
  • Willingness to learn new skills
  • Reliable transportation

Benefits: A supportive work environment, opportunities for advancement, comprehensive training, and competitive salary ($45,000 - $65,000 per year).



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