Device Expert Professional

3 days ago


Schaumburg, Illinois, United States Apple Full time

Job Description

We are seeking a highly skilled Service Specialist to join our team at Apple. In this role, you will be responsible for delivering exceptional customer support, addressing customer concerns, and fostering long-term relationships with our valued customers.

Main Responsibilities

  1. Deliver personalized support to customers, utilizing your expertise in Apple devices and technologies.
  2. Assess customer needs and provide tailored solutions, sometimes on the spot or by referring them to specialized support team members.
  3. Build strong relationships with customers, offering expert advice and training to help them get the most out of their devices.
  4. Collaborate with the store team to ensure a cohesive and supportive environment that fosters positive customer interactions.

Required Skills and Qualifications

  • Strong knowledge of Apple products, including features, functionality, and troubleshooting techniques.
  • Excellent communication and interpersonal skills, with the ability to connect with customers of all ages and backgrounds.
  • Proven problem-solving skills, with the ability to think critically and resolve complex issues.

Salary Range: $70,000 - $90,000 per year

Benefits

Apple offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We prioritize diversity, equity, and inclusion, striving to create a workplace that reflects the communities we serve.



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