Senior Manager of Premier Support for Infrastructure Solutions Group
4 days ago
At Lenovo, we're looking for a highly skilled and experienced Senior Manager of Premier Support for our Infrastructure Solutions Group (ISG) in North America. As a key member of our team, you will be responsible for leading and managing our premier support team to ensure the highest level of customer satisfaction and retention.
Key Responsibilities:- Develop and implement strategies to ensure customer satisfaction and retention
- Monitor and analyze team performance, creating corrective measures as needed
- Train and mentor team members to improve their skills
- Collaborate with cross-functional teams to resolve complex technical issues
- Develop and maintain strong relationships with key clients
- Monitor and report on key performance metrics
- Act as a point of escalation for complex customer issues
- Bachelor's degree or equivalent experience
- 3+ years of experience in management
- 3+ years of experience in infrastructure technical support (Server, Storage, or Cloud solutions)
We're an equal opportunity employer and welcome applications from diverse candidates. If you're a motivated and experienced professional looking for a new challenge, please apply today.
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