Senior Manager of Premier Support for Infrastructure Solutions Group

4 days ago


Morrisville, North Carolina, United States Lenovo Full time
Job Title: Senior Manager of Premier Support for Infrastructure Solutions Group

At Lenovo, we're looking for a highly skilled and experienced Senior Manager of Premier Support for our Infrastructure Solutions Group (ISG) in North America. As a key member of our team, you will be responsible for leading and managing our premier support team to ensure the highest level of customer satisfaction and retention.

Key Responsibilities:
  • Develop and implement strategies to ensure customer satisfaction and retention
  • Monitor and analyze team performance, creating corrective measures as needed
  • Train and mentor team members to improve their skills
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and maintain strong relationships with key clients
  • Monitor and report on key performance metrics
  • Act as a point of escalation for complex customer issues
Requirements:
  • Bachelor's degree or equivalent experience
  • 3+ years of experience in management
  • 3+ years of experience in infrastructure technical support (Server, Storage, or Cloud solutions)

We're an equal opportunity employer and welcome applications from diverse candidates. If you're a motivated and experienced professional looking for a new challenge, please apply today.



  • Morrisville, North Carolina, United States Lenovo Full time

    Job DescriptionThe Senior Manager, Premier Storage Advanced Technical Support Team, will lead and manage a global team of highly skilled senior storage technical support engineers responsible for Lenovo ThinkSystem DE, DM, DG, DS, and other storage technologies. This is a key leadership role within Lenovo's Premier Support organization, overseeing the most...


  • Morrisville, North Carolina, United States Lenovo Full time

    Job SummaryLenovo is seeking a highly skilled Premier Technical Support Specialist to join our ISG Premier Support Team. As a key member of our team, you will provide live technical support to customers via phone, chat, and eTicketings, ensuring prompt and efficient case intake and resolution. Key Responsibilities:Provide exceptional customer service and...


  • Morrisville, North Carolina, United States Lenovo Full time

    Job Title: Premier Technical Support Specialist Job Summary: We are seeking a highly skilled Premier Technical Support Specialist to join our team at Lenovo. As a key member of our Solutions and Services Group, you will be responsible for providing exceptional technical support to our enterprise customers. Key Responsibilities: Provide technical support to...


  • Morrisville, North Carolina, United States Lenovo Full time

    Job SummaryLenovo is seeking a highly skilled and experienced Premier Technical Support Specialist to join our Solutions and Services Group. As a key member of our team, you will be responsible for providing exceptional technical support to our enterprise customers, resolving complex technical issues, and delivering outstanding customer service.Key...


  • Morrisville, North Carolina, United States Lenovo Full time

    Job Title: Senior Manager ISG Premier Storage Advanced Technical Support Job Summary: We are seeking a highly experienced Senior Manager to lead our Premier Storage Advanced Technical Support team. As a key member of our global support organization, you will be responsible for managing a team of senior storage technical support engineers, driving...


  • Morrisville, North Carolina, United States Lenovo Full time

    Job Description:As an Account Executive for Lenovo's Infrastructure Solutions Group (ISG), you will be responsible for driving net new account wins across the corporate segment with a focus on Server-Storage-Networking, Software, Professional Services, and Hyper-converged infrastructure offerings. You will champion the innovative power of Lenovo's products...


  • Morrisville, North Carolina, United States Lenovo Full time

    Job Description:We are seeking a highly skilled Account Executive to join our Infrastructure Solutions Group at Lenovo. As a key member of our sales team, you will be responsible for delivering net new account wins across the corporate segment with a focus on Server-Storage-Networking, Software, Professional Services, and Hyper-converged infrastructure...


  • Morrisville, North Carolina, United States Lenovo Full time

    About the RoleWe are seeking an experienced Senior Solutions and Services Executive to join our team at Lenovo. As a key member of our sales organization, you will be responsible for nurturing and owning the SSG relationship with large Commercial customers across the lifecycle of a deal.Key ResponsibilitiesPartner across multiple organizations to lead all...


  • Morrisville, North Carolina, United States Lenovo Full time

    About the RoleWe are seeking an experienced Senior Solutions and Services Executive to join our team at Lenovo. As a key member of our sales team, you will be responsible for nurturing and owning the SSG relationship with large Commercial customers across the lifecycle of a deal.Key ResponsibilitiesPartner across multiple organizations to lead all elements...


  • Morrisville, North Carolina, United States System One Full time

    Senior Operations Manager for Water GroupThe successful candidate will serve existing clients and expand the water practice in the Carolinas and surrounding states, aligning with our strategic growth plan.Key Responsibilities:Manage and grow the water practice in the Carolinas and surrounding statesDevelop and implement strategies to expand the water...


  • Morrisville, North Carolina, United States Lenovo Full time

    Job Title: Senior Manager of ISG Category Strategy and OperationsWe are seeking a highly skilled Senior Manager to join our ISG Category team, responsible for supporting strategy and operations for the ISG business. As a key member of our team, you will play a crucial role in ensuring the efficient and effective operation of the ISG business within its new...


  • Morrisville, North Carolina, United States Eastern Research Group Full time

    Job Title: Senior Water Resources EngineerEastern Research Group (ERG) is a leading research and consulting firm that provides expert support to federal, state, and commercial clients. We are seeking a highly motivated and experienced Senior Water Resources Engineer to join our expanding water and wastewater engineering team.Job Summary:The successful...


  • Morrisville, North Carolina, United States Thermo Fisher Scientific Full time

    About Thermo Fisher ScientificThermo Fisher Scientific is a world leader in serving science, with a mission to enable customers to make the world healthier, cleaner, and safer. With annual revenue of approximately $40 billion, the company provides innovative technologies, purchasing convenience, and pharmaceutical services through its industry-leading...


  • Morrisville, North Carolina, United States Lenovo Full time

    About Our TeamLenovo's Cloud Service Provider (CSP) business unit is a dynamic team that adapts quickly to meet evolving market demands and customer needs. We offer comprehensive end-to-end capabilities for customized solutions. Our in-house team designs, builds, and deploys CSP solutions worldwide.Job DescriptionWe are seeking a Senior Technical Program...

  • Senior Grant Manager

    2 weeks ago


    Morrisville, North Carolina, United States IEM Full time

    Job SummaryWe are seeking a highly skilled Senior Grant Manager to join our team at IEM. As a key member of our grants management team, you will be responsible for ensuring compliance with federal, state, and local regulations, as well as managing federally funded programs to meet established deliverables.Key ResponsibilitiesDevelop and implement grant...


  • Morrisville, North Carolina, United States Lenovo Full time

    Unlock Your Potential as a Strategic Solutions Channel Account ManagerLenovo is seeking a highly motivated and experienced Strategic Solutions Channel Account Manager to join our International Sales Organization (ISO) team. As a key member of our Nationals West Channel Sales Team, you will be responsible for driving profitable growth and developing strategic...


  • Morrisville, North Carolina, United States IEM Full time

    Job SummaryIEM is seeking a highly skilled Senior Grants Manager to join our team. As a key member of our grants management team, you will be responsible for ensuring compliance with federal, state, and local regulations, as well as managing federally funded programs to meet established deliverables.Key ResponsibilitiesDevelop and implement grant management...


  • Morrisville, North Carolina, United States System One Full time

    Senior Operations Manager for Water GroupOur Water group in North Carolina is seeking a Senior Operations Manager to join our Morrisville office.The successful candidate will serve existing clients and expand the water practice in the Carolinas and surrounding states, aligning with our strategic growth plan.We are looking for a highly skilled and experienced...


  • Morrisville, North Carolina, United States Lenovo Full time

    Job Title: Senior Public Sector Account ExecutiveLenovo is seeking a seasoned Senior Public Sector Account Executive to join our Infrastructure Solutions Group (ISG) team. As a key member of our sales team, you will be responsible for delivering net new account wins and expanding existing customer footprint across the Public Sector segment.Key...


  • Morrisville, North Carolina, United States Lenovo Full time

    About the RoleWe are seeking a highly skilled Senior Component Supply Chain Program Manager to join our team at Lenovo. As a key member of our supply chain organization, you will be responsible for managing relationships and projects with key suppliers of smaller or specialized parts that are critical to our products.Key ResponsibilitiesManage and oversee...