Member Relationship Specialist
20 hours ago
**Job Summary:**
We are seeking a highly skilled Member Relationship Specialist to join our team at 4Front Credit Union. As a Member Relationship Specialist, you will be the first point of contact for our members, providing exceptional service and support to ensure a positive experience.
Key Responsibilities:
- Member Service: Provide prompt, accurate, and efficient service to members, responding to their inquiries and resolving issues in a courteous and professional manner.
- Account Maintenance: Assist members with account openings, changes, and closings, as well as originating loan applications and processing loan closings.
- Problem Resolution: Act as a liaison between members and internal departments, resolving complex problems and ensuring that members are promptly and professionally served.
- Training and Leadership: Provide training and support to new employees, sharing knowledge and expertise to ensure a smooth transition.
- Communication: Maintain effective communication and coordination with team personnel, management, and members, ensuring that all parties are informed and up-to-date on area activities.
Requirements:
- Education: High school graduate or equivalent required.
- Experience: Minimum of two years in member service or sales experience preferred, ideally in a financial institution.
- Skills: Excellent communication, listening, and problem-solving skills; training and leadership abilities preferred; professional appearance, dress, and attitude; solid math skills.
Working Conditions:
This is a full-time position, and the ideal candidate will be able to work in a fast-paced environment with minimal supervision. The successful candidate will be able to work effectively in a team environment and maintain a high level of professionalism at all times.
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