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Supply Chain Analyst, Implementations

2 months ago

Dallas, Texas, United States GXO Full time

Unlock Logistics Potential

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

About the Role

We are seeking a highly skilled Senior Business Analyst, Implementations Specialist to serve as the liaison between Operations and IT, maintaining the relationship and ensuring clear communication and alignment between the teams. As a key member of our team, you will be responsible for defining business requirements for software, developing and conducting training, and resolving discrepancies to successfully achieve company and customer objectives.

Key Responsibilities

  • Define business requirements for software (WMS, reporting software, etc.) and develop training programs to ensure successful implementation
  • Coordinate the collection, documentation, and communication of business requirements and best practices to the IT team
  • Conduct training for software implementation for maintenance, startups, and upgrades
  • Create training documents and resources for system users
  • Partner with IT, Engineering, and Operations to develop testing scenarios, conduct system tests, identify discrepancies, properly troubleshoot solutions, and provide resolutions
  • Proactively communicate with customers, employees, and the management team to meet necessary requirements

Requirements

  • Bachelor's degree or equivalent related work or military experience
  • 3 years of experience in logistics, system implementation, or related field
  • Distribution and warehousing experience
  • Experience with automated software systems and implementation
  • Exposure to Warehouse Management Systems (WMS), order management applications, and database systems
  • The ability to work autonomously with minimal direction
  • Availability to travel 75% of the time, including some weekends

Preferred Qualifications

  • Knowledge of WMS applications such as SAP, Blue Yonder, Manhattan, and/or WMX (GXO's proprietary WMS)

About GXO

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. GXO adheres to CDC, OSHA, and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.