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Inventory Management Coordinator

2 months ago

Harrisburg, Pennsylvania, United States ITW Full time
Company Overview

Hobart Service, a subsidiary of Illinois Tool Works, has been a leading provider of Commercial Food Equipment Service Solutions for over 125 years. With a workforce of more than 1,700 dedicated professionals across the nation, we pride ourselves on delivering exceptional customer service and fostering strong community ties. Our core values—Integrity, Simplicity, Trust, Respect, and Shared Risk—guide our operations and interactions.

Position Summary

As a Parts Coordinator, you will work closely under the supervision of a District Manager to manage the allocation and distribution of parts and materials for service repairs and customer orders. This role involves handling parts orders and performing various tasks within the Parts Department, including maintaining inventory control for parts and materials both in stock and on order. You will engage frequently with Branch employees and maintain constant communication with customers and external staff, allowing you to cultivate and sustain positive customer relationships.

Key Responsibilities:
  • Oversee the inventory control system, ensuring accurate updates and assisting with audits conducted by Company auditors.
  • Request parts from suppliers, including following up on purchase orders and managing correspondence related to back orders while regularly updating files.
  • Assist in training or cross-training other office personnel as needed.
  • Receive parts shipments from the warehouse, verifying against packing slips and matching invoices with purchase orders.
  • Process Return Apparatus Tags (RAT) for warranty claims and verify warranty and maintenance credits.
  • Support the replenishment of truck inventories and manage parts transfers to other branches.
  • Facilitate over-the-counter parts sales to walk-in customers and assist with various job functions related to tracking consignment.
  • Prepare reports on order status and identify parts and material shortages.
  • Stay informed about new products and related parts required for modifications, ensuring bulletins are updated.
  • Handle parts mail orders and manage telephone orders from customers, including writing up orders and providing price quotes.
  • Follow up with customers and service personnel regarding parts availability as requested.
  • Process credits for returned merchandise and manage telephone inquiries from technicians regarding parts.
  • Monitor all pending credits and assist with cycle counts and inventories.
Qualifications:

To qualify for this role, candidates should possess:
  • An accredited High School diploma, Business or trade school certification, or GED.
  • A minimum of 1 year of experience in parts management or clerical roles, including responsibilities such as ordering, shipping, receiving, parts sales, and inventory control.
  • The ability to manage competing priorities effectively.
  • Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
  • Strong verbal, written, and interpersonal communication skills.
  • Preferably, knowledge and experience in Inventory Management.
Physical Requirements:
  • Ability to sit for extended periods.
  • Frequent use of the phone for extended durations.
  • Capability to lift 50-75 lbs with or without assistance.
  • Willingness to climb ladders up to 8 ft.
  • Ability to kneel, squat, bend, push, and pull as necessary.
  • Exposure to various environmental conditions such as noise, heat, cold, and slippery surfaces.
  • Willingness to work overtime as required.
Additional Information:

Why Choose Us?
  • Competitive compensation packages.
  • Comprehensive insurance options with low premiums.
  • Paid vacation and holidays.
  • 401K plan with company matching contributions.
  • Extensive training opportunities, including on-the-job, online, and classroom formats.
  • A commitment to a safety-conscious work environment.
Hobart Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW and Hobart Service are dedicated to providing a safe and healthy workplace for all employees. As part of this commitment, Hobart Service maintains a tobacco-free environment and a drug-free workplace.