Fluid Power Sales Representative

3 weeks ago


Holland, Michigan, United States Depatie Fluid Power Company Full time
Job Summary

As a Fluid Power Sales Representative at Depatie Fluid Power Company, you will play a crucial role in assisting the Parker Store Manager in the day-to-day activities of the Parker Store. Your primary objective will be to provide customers with a positive and complete solution for their applications needs, while helping to increase our customer base and average spend per customer.

Key Responsibilities
  • Support customer service/inside sales staff with customer technical questions.
  • Troubleshoot failed product, or offer assistance with installation/routing best practices on-site at both Depatie and customer facilities.
  • Seek out knowledge of current product offerings through catalogs, product schools, and hands-on experience with current technical staff.
  • Promote full product range of Depatie Fluid Power with walk-in or phone-in customers.
  • Ensure a quality customer experience by maintaining a clean store environment, applying problem-solving skills to customer product application needs, and providing timely responsiveness.
  • Contribute to strategic decisions around store displays, point of sale items, and inventories.
  • Monitor pick up and delivery shelf to ensure on-time delivery.
  • Assist in the maintenance of inventory levels within the store environment.
  • Assist with proper product selection for a variety of customer needs and applications.
  • Contribute to building the strategic positioning of the store within the local market by developing local MRO and OEM accounts, building relationships with customers both onsite and offsite, and promoting local knowledge of store location and capabilities.
  • Follow up with Product Managers and Territory Reps on viable walk-in opportunities.
  • Deliver product when required, utilizing either personal or company vehicles.
  • Be capable and comfortable using powered equipment such as crimpers and hose saws.
  • Seek to achieve On Time Delivery goals and high levels of customer satisfaction through effective management of sales orders, vendor purchase orders, and customer expectations.
Requirements

· Customer-first work ethic

· Personable and professional attitude

· Problem-solving abilities

· Organizational skills and ability to multi-task

· Verbal and written communication skills

· Proficiency with computer-based business systems

· High School Diploma or equivalent

Recommended: Technical knowledge/experience of 5 years preferably with Hydraulics/Pneumatics.

Recommended: Technical Certification or college degree.



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