Vice President of Customer Satisfaction
4 days ago
About the Position:
We are seeking a highly skilled Service Advisor to join our team at Roseville Auto and Marine. As a Service Advisor, you will be responsible for providing top-notch customer service, scheduling appointments, and managing repair orders. You will work closely with our technicians and other team members to ensure that our customers receive the best possible service.
Duties and Responsibilities:
- Interact with customers in a professional and courteous manner
- Schedule appointments and manage repair orders
- Communicate with customers and technicians to ensure that all work is completed on time and to their satisfaction
- Promote sales of services and products to customers
- Manage customer complaints and resolve issues in a fair and timely manner
Requirements:
- 3-5 years' experience as a service advisor
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks
- Knowledge of automotive and marine repair processes
Benefits:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- Collaborative and dynamic work environment
- Opportunities for career advancement
Salary: $62,000 - $80,000 per year.
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