Customer Service Representative

3 weeks ago


Roseville, California, United States Arizona Tile Full time
Job Overview

A leading tile and slab distributor seeks a highly motivated Customer Service Representative to join its team. With a strong focus on customer satisfaction, this role involves processing orders, providing sales support, and ensuring exceptional service experiences.

Salary and Benefits

The estimated annual salary for this position is $45,000 - $60,000, depending on experience. Additional benefits include competitive pay practices, comprehensive healthcare, H.S.A or H.R.A with Company Contributions, 401k Retirement Savings Program, progressive career development, and a family-oriented work environment.

Responsibilities
  • Process and enter customer orders accurately and efficiently using the company's computerized order processing system.
  • Provide ongoing sales support to customers in person, by phone, or other means, ensuring above-average communication and excellent customer experiences.
  • Evaluate special transfer or restock requests, including exceptions or credit requests, and consult with manager to ensure proper procedures are followed.
  • Collaborate with other team members and departments to maintain consistent communication and knowledge across all areas.


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