Customer Service Representative
4 days ago
Job Overview
\At First Northern Bank of Dixon, we are seeking a skilled Teller to join our team. As a Senior Teller, you will be responsible for delivering exceptional customer service and ensuring that all financial transactions are processed accurately and efficiently.
\About the Role
\- Provide superior service to customers through prompt, efficient, courteous, and professional interactions.
- Accurately process financial transactions, including deposits, withdrawals, and payments.
- Support branch cash responsibilities such as shipment, balancing, and reconciliation.
- Resolve customer complaints and concerns, escalating issues to supervisors as needed.
- Process debit card requests, complete stop payments, and check holds for new and existing customers.
Requirements
\- A high school diploma or equivalent is required, with at least one year of prior experience in financial services or retail.
- Proficient in Microsoft Office suite of products.
- Eagerness to learn and drive for continuous improvement.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to be professional and empathetic in all interactions.
What We Offer
\- A competitive salary range of $19.00-$21.00 per hour.
- Generous time off programs.
- Bonus program.
- Profit-sharing opportunities.
- Discounted stock purchase program.
- Excellent growth and development opportunities.
The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all-inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management.
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