Customer Relations Ambassador
5 days ago
Job Overview
We are seeking a highly skilled Customer Relations Ambassador to join our team at Michael Eldred - State Farm Agent. This role is ideal for individuals who excel in providing exceptional client experiences, resolving customer inquiries, and coordinating with other agency team members.
About the Role
The Customer Relations Ambassador will be responsible for managing customer interactions, maintaining accurate client records, and assisting with retention strategies. This role requires strong communication and problem-solving skills, as well as the ability to handle high-stress situations calmly.
Key Responsibilities:
- Customer Service: Manage customer inquiries, resolve issues, and provide timely responses to ensure high levels of customer satisfaction.
- Record Management: Maintain accurate and up-to-date client records, including contact information and interaction history.
- Retail Strategy: Assist with customer retention strategies, including identifying opportunities to enhance the customer experience and improve loyalty.
- Team Collaboration: Coordinate with other departments to ensure seamless customer service and support.
Qualifications:
- Communication Skills: Possess excellent written and verbal communication skills, with the ability to adapt to different communication styles and needs.
- Problem-Solving: Demonstrate strong problem-solving skills, with the ability to analyze complex customer issues and develop effective solutions.
- Stress Management: Ability to manage high-stress situations calmly and professionally, while maintaining a positive attitude and demeanor.
Benefits and Compensation:
This position offers a competitive salary of $45,000 per year, depending on experience and qualifications. Our benefits package includes health insurance, paid time off, and opportunities for professional growth and development.
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