Senior Consultant, Client Engagement

2 weeks ago

Miami, United States Visa Full time

Company Overview

Visa stands as a global leader in payment solutions and technology, facilitating over 259 billion transactions annually across more than 200 countries and territories. Our mission is to connect the world through innovative, convenient, reliable, and secure payment networks, empowering individuals, businesses, and economies to thrive. We are committed to uplifting everyone, everywhere, by being the most effective way to pay and receive payments.

Join Us

Make a significant impact with a purpose-driven industry leader. Experience the culture and values that define Life at Visa.

Role Overview

The Visa Client Services team excels in delivering top-tier operational support to our global clientele. With extensive knowledge and expertise, we integrate the customer’s voice into the design, development, and successful deployment of Visa’s products and services. We are dedicated partners to our clients, providing the necessary expertise to foster and grow their business.

This role presents an exciting opportunity to join the newly formed Global Acceptance Client Services team, focusing on key global acceptance partners. The team aims to enhance client experiences and deepen relationships, driving mutual revenue growth for essential global seller-side customers, including acquirers, processors, enablers, and merchants. We leverage insights, data, relationships, and talent to advance our shared business interests.

We are looking for a highly qualified and experienced Senior Consultant to join our global team. The Senior Consultant, Client Engagement, will serve as the Acquiring lead for a key global processor within Visa's North America region. This position requires close proximity to the clients' global headquarters, where key client executives are located.

Key Responsibilities

  • Manage the comprehensive post-sale and operational relationship of assigned clients, acting as a key ambassador for all Client Services teams.
  • Collaborate closely with the account team to align on a forward-looking relationship strategy based on the objectives of both the client and Visa.
  • Develop and maintain trusted partnerships with key client executives by executing Client Success Plans that monitor adoption, usage, and health metrics for Visa products.
  • Ensure a deep understanding of clients' operational goals and success metrics, tracking readiness activities for upcoming mandates and projects.
  • Advocate for clients by driving cross-functional initiatives that support their goals, utilizing automated solutions for operational efficiency.
  • Coordinate with global and regional Client Success Managers to ensure alignment with the global client relationship strategy.
  • Oversee the implementation of new Visa products, expediting readiness activities to maximize adoption and value.
  • Maintain strong relationships within Client Services and other cross-functional teams to optimize client performance.
  • Provide a comprehensive view of the client experience, proactively managing future risks.
  • Communicate new Visa Rules and upcoming changes to ensure client readiness and compliance.
  • Act as the primary escalation point for significant operational issues, ensuring ongoing interaction with clients to meet their needs.
  • Offer insights on global payment processing trends and Visa solutions to enhance client experience and generate new business opportunities.

Work Environment

This is a hybrid position, allowing employees to alternate between remote and office work. Employees in hybrid roles are expected to work from the office 2-3 set days a week, based on business needs.

Qualifications

Basic Qualifications

  • 8+ years of relevant experience with a Bachelor’s Degree, or 5+ years with an Advanced Degree, or 2+ years with a PhD.

Preferred Qualifications

  • 9+ years of relevant experience with a Bachelor’s Degree, or 7+ years with an Advanced Degree, or 3+ years with a PhD.
  • 12+ years of progressively responsible experience in customer support within financial services, payments, software, or information services.
  • Exceptional interpersonal skills with proven abilities in negotiation and influence.
  • Strong background in customer relationship management and the ability to manage expectations.
  • Analytical aptitude with a track record of using data to develop business solutions.
  • Ability to articulate complex technical issues in business terms.
  • Self-starter with a proven ability to prioritize and achieve results.
  • Proficiency in standard MS Office tools (e.g., MS Excel, PowerPoint, Word).

Additional Information

This position may require occasional travel. The role will be performed in an office setting, requiring the ability to sit and stand at a desk, communicate effectively, and operate standard office equipment.

Visa is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

  • Senior Consultant, Client Engagement

    2 weeks ago

    Miami, Florida, United States Visa Full time

    Job OverviewThe Visa Client Services division delivers top-tier operational assistance to Visa's clientele globally. With our extensive expertise and insights, we integrate the customer perspective into the design, development, and successful launch of Visa's offerings. We serve as reliable partners to Visa's clients, providing the knowledge necessary to...

  • Senior Consultant, Client Engagement

    1 week ago

    Miami, Florida, United States Visa Full time

    Job OverviewCompany Overview:Visa stands as a global frontrunner in the realm of payments and technology, facilitating over 259 billion transactions securely across a diverse network of consumers, merchants, financial institutions, and government entities in more than 200 nations annually. Our vision is to unite the world through the most innovative,...

  • Senior Management Consultant

    1 week ago

    Miami, Florida, United States Unity Works Staffing & Solutions Full time

    Job OverviewPosition Summary:The Senior Management Consultant is responsible for delivering high-level advisory services to clients, overseeing daily operations, and ensuring the effective execution of projects. This position encompasses strategic planning, resource management, and fostering client relationships. The Senior Management Consultant is...

  • Senior Management Consultant

    1 week ago

    Miami, Florida, United States Unity Works Staffing & Solutions Full time

    Experience Required:A minimum of ten (10) years of experience in roles related to management consulting services.Position Overview:The Senior Management Consultant delivers expert consultation services to clients, overseeing daily operations, and ensuring the successful execution of projects. This position entails strategic planning, resource management, and...

  • Senior Client Success Consultant

    2 weeks ago

    Miami, United States Visa Full time

    Overview:The Client Success team at Visa is dedicated to collaborating with a diverse range of client categories, including issuers, acquirers, processors, and merchants across North America. Our mission is to establish and implement an effective support framework for Visa Inc. Key Responsibilities:1. **Operational Management:** Oversee daily operations to...

  • Senior Tax Consultant

    2 weeks ago

    Miami, United States Carrie Rikon & Associates, LLC. Full time

    Senior Tax Consultant - State and Local TaxationCompensation: $160-185K plus performance bonuses, comprehensive benefits, and relocation assistance (if applicable).Work Arrangement: Hybrid model, requiring in-office presence (Miami, Florida) 2-3 days per week.About the Firm: Carrie Rikon & Associates, LLC is a reputable public accounting firm based in South...

  • Senior Tax Consultant

    1 week ago

    Miami, Florida, United States CyberCoders Full time

    Position Overview:We are thrilled to present a fantastic opportunity for a Senior Tax Consultant at CyberCoders, a leading national firm specializing in accounting, advisory, and consulting services. This role is situated within a supportive environment that prioritizes the professional growth and well-being of its team members. You will have the chance to...

  • Senior Salesforce Consultant

    3 weeks ago

    Miami, United States V2 Strategic Advisors Full time

    This is a fully remote position that may require some travel in the future. Do you have a passion for innovation and problem-solving? At V2, providing speed and direction to our clients’ operations is our passion. To do this, we bring together a diverse and remarkable group of world-class consultants, business analysts, and developers with intellectual...

  • SAP EWM Senior Consultant

    3 months ago

    Miami, United States Clarkston Consulting Full time

    Job DescriptionJob DescriptionThis job is posted in multiple locations. When not traveling to client sites, consultants work from their home office. Relocation is not required.Clarkston Consulting is seeking motivated, self-driven leaders who are energized by team results and interested in joining a firm that values its culture and people as its biggest...

  • SAP EWM Senior Consultant

    3 months ago

    Miami, United States Clarkston Consulting Full time

    Job DescriptionJob DescriptionThis job is posted in multiple locations. When not traveling to client sites, consultants work from their home office. Relocation is not required.Clarkston Consulting is seeking motivated, self-driven leaders who are energized by team results and interested in joining a firm that values its culture and people as its biggest...

  • Client Success Onboarding Consultant

    1 week ago

    Miami, Florida, United States HireFinder Full time

    Job OverviewPosition SummaryAs a Client Success Onboarding Consultant, you will serve as a pivotal guide for hotel clients transitioning from conventional methods to our cutting-edge digital platform. Your role will involve building strong relationships with new clients while nurturing existing accounts. Your exceptional communication and interpersonal...

  • Senior Tax Consultant

    2 weeks ago

    Miami, Florida, United States CyberCoders Full time

    Location: Remote options availableOverview:The Senior Tax Consultant position is vital for a reputable accounting firm that focuses on Trust & Estate, High Net Worth (HNW), and Ultra High Net Worth (UHNW) tax services. In this role, you will act as a primary client service leader and a trusted advisor for a diverse portfolio of clients.Key...

  • Vice President of Client Engagement

    2 weeks ago

    Miami, United States Bank of America Full time

    Vice President of Client EngagementLocation: Multiple locations across the United StatesJob Overview:The Vice President of Client Engagement will play a pivotal role within the Know Your Client (KYC) Outreach teams, operating under the Global Corporate and Investment Banking (GCIB) and Global Markets (GM) divisions.Team Function:The Client Engagement team...

  • Outbound Sales Specialist for Client Engagement

    2 weeks ago

    Miami, Florida, United States Insurance Litigation Group PA Full time

    Job OverviewAn established firm specializing in insurance litigation is in search of a dedicated sales specialist to enhance our Client Engagement team. The ideal candidate should possess a minimum of 2 years experience in an OUTBOUND Call Center environment.Position Summary:The Client Engagement Representative will deliver an exceptional telephone...

  • Senior Tax Consultant

    2 weeks ago

    Miami, Florida, United States CyberCoders Full time

    Location: Remote options availableOverview:The Senior Tax Consultant position is vital for a reputable accounting firm focusing on Trust & Estate, High Net Worth (HNW), and Ultra High Net Worth (UHNW) tax services. In this role, you will act as a primary client service leader and a trusted advisor for a diverse portfolio of clients.Key Responsibilities:Build...

  • Senior Project Consultant

    2 months ago

    Miami, United States Unity Works Staffing & Solutions Full time

    Job DescriptionJob DescriptionExperience Required: A minimum of eight (8) years of experience in duties associated with management consulting services.Position Overview:The Senior Consultant plays a crucial role in managing the day-to-day operations of projects, ensuring the quality and timely completion of services, and providing technical and subject...

  • Tax Senior Manager, National Tax Office

    7 days ago

    Miami, United States BDO USA, LLP Full time

    Job Summary: The BDO National Tax Office (NTO) Advisory practice provides technical leadership and support to firm client service professionals and alliance firms on tax matters, new legislation and Treasury guidance, articles on key tax issues and working with marketing and Tax quality control to ensure high level of information that is disseminated...

  • Client Engagement Manager

    1 week ago

    Miami, Florida, United States GHD Full time

    The significance of water in sustaining our planet's health is paramount. As the occurrence and severity of natural disasters such as floods, droughts, and storms escalate, the water sector must enhance its resilience and take proactive measures. Collaborating with our clients, we are innovating and implementing strategies to anticipate and prepare...

  • Client Engagement Manager

    2 weeks ago

    Miami, Florida, United States Sparrow Italia Miami Full time

    Job OverviewPosition: Guest Relations ManagerSparrow Italia Miami is a contemporary Italian dining establishment that reflects European elegance. Our mission is to create a sophisticated ambiance that resonates with the traditions of Italian culinary enthusiasts.The diverse menu showcases Italian and Mediterranean-inspired classics, featuring innovative...

  • Senior Building Envelope Consultant

    2 months ago

    Miami, United States DBI Consultants Full time

    SUMMARY OF JOB PURPOSE: The DBI team specializes in the evaluation of damaged structures. DBI’s construction experts provide independent recommendations and analysis to clients in the insurance and legal industry. Hard evidence, expertise, and accuracy drive work; communication and connection are the company’s top priorities. In a complex industry, the...