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Lead Customer Service Associate
2 months ago
Job Summary:
The Lead Customer Service Associate is a key member of the Par Mar Oil Company team, responsible for providing exceptional customer service and supporting the store's operations. This role requires strong communication and leadership skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Customer Service: Greet and welcome customers to the store, providing a positive and friendly experience. Respond to customer inquiries and resolve issues in a timely and professional manner.
- Leadership: Assist the Store Manager in day-to-day operations, including training and developing team members. Provide guidance and support to ensure excellent customer service and a positive store environment.
- Operations: Maintain a clean and organized store, including the food service area and exterior of the building. Ensure accurate handling of merchandise and inventory, and complete tasks as assigned by the Store Manager.
- Loss Prevention: Effectively control loss prevention by following company policies and procedures. Report any suspicious activity or discrepancies to the Store Manager.
- Training and Development: Maintain and increase personal knowledge base by completing approved online and other available training applicable to this position and the company direction. Assist Store Management by training and retraining store level employees in a manner consistent with Par Mar Goals, Policies, Procedures and Image.
Requirements:
- Physical Demands: Must be able to stand up to an eight (8) to ten (10) hour shift on a hard surface floor in order to perform all type of job duties and responsibilities. Must be able to lift, push and/or pull up to 50 pounds up to 3 feet high without the aid of another person, in stocking the store.
- Environmental Conditions: Must be able to work around various odors, dust and fumes in a mostly moderate temperature, except for extreme cold below 40 degrees in refrigerator/coolers or the drive in winter conditions.
- Communication Skills: Must be able to communicate effectively with customers, team members, and Store Management. Must be able to understand and follow instructions, and provide clear and concise information to customers and team members.
- Teamwork: Must be able to work effectively as part of a team, providing support and assistance to colleagues as needed. Must be able to maintain a positive and professional attitude, even in stressful situations.
