Customer Service Associate

3 weeks ago


Little Rock, Arkansas, United States ROYAL Brass and Hose Full time

Job Title: Customer Service Associate

Job Summary:

We are seeking a highly skilled Customer Service Associate to join our team at Royal Brass and Hose. As a Customer Service Associate, you will be responsible for ensuring customer satisfaction by processing orders correctly and meeting deadlines. You will also answer product and service questions, suggest information about other products and services, and process orders and prepare correspondences to fulfill customer needs.

Key Responsibilities:

  • Order entry: Direct entry, fax, and online orders
  • Answer customer and territory/account manager phone calls
  • Respond to territory manager and customer questions, providing pricing, availability, product knowledge, and entering NCI parts as required
  • Open order management: Review customer open orders daily
  • Back-order fill management: Review, fulfill, and print customer backorders daily
  • Customer Credit: Process customer return authorizations and credits per company policy in a timely manner
  • Dispatch: Dispatch and invoice orders in a timely manner as required
  • Inventory/Control/Cycle Counting: Count, measure, and record inventory as a team with other warehouse associates
  • Year-end inventory: Count, measure, and record inventory as a team with other warehouse associates

Requirements:

  • Excellent customer service skills
  • Ability to work independently and safely
  • Basic computer knowledge required
  • Good typing skills
  • Data entry skills
  • Ability to multi-task
  • Detail oriented
  • Good decision-making ability
  • Good written and verbal skills
  • Ability to work in a fast-paced environment for long periods
  • Great team spirit
  • Able to work alone and self-motivated
  • Good math skills
  • High school diploma or GED

Working Conditions:

  • In office/warehouse setting
  • Minimal climate-controlled environment

Physical Requirements:

  • Able to lift 40 lbs.
  • Able to push 30 lbs.
  • Able to push or pull 50 lbs.
  • Able to reach overhead occasionally
  • Ability to sit for prolonged periods
  • Ability to stand for prolonged periods (when covering front counter)
  • Ability to walk, bend, stoop, and climb stairs as needed
  • Able to use repetitive hand movements: stapling, using tape gun, grabbing bags, typing


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