Front Desk Supervisor

6 days ago

Washington, United States The Madison Hotel Full time
Job Title: Front Desk Supervisor

At The Madison Hotel, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Responsibilities:
  • Manage front desk operations, including check-in, check-out, and guest services.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Supervise and train front desk staff, ensuring they meet high standards of customer service and operational efficiency.
  • Monitor and maintain accurate records, including guest information, room assignments, and billing.
  • Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless guest experiences.
Requirements:
  • High school diploma or equivalent required; college degree preferred.
  • Minimum 1 year of experience in a front desk or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic math skills and ability to operate a point-of-sale system.
Benefits:

The Madison Hotel offers a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan. We also offer opportunities for professional growth and development, as well as a fun and dynamic work environment.

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