Front Desk Supervisor

2 days ago

Washington, United States Concord Hospitality Full time
Front Desk Supervisor Job Description

We are seeking a highly skilled and customer-focused Front Desk Supervisor to join our team at Concord Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Provide top-notch customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Efficiently check guests in and out, handling room assignments, key cards, and other related tasks.
  • Manage guest mail and messages, ensuring timely and secure delivery.
  • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies to effectively promote our services.
  • Take reservation requests, answer switchboard calls, and block rooms as needed.
  • Monitor room availability and assist in yield management and restrictions.
  • Handle safe deposits, maintain lobby and desk area cleanliness, and stay informed about emergency and security procedures.
Why Work with Concord Hospitality?

We offer a comprehensive benefits package, competitive wages, and opportunities for career advancement. Our company culture is built on five core values: Quality, Integrity, Community, Profitability, and Fun. We strive to create a positive work environment and value our associates as our greatest asset.

As a Front Desk Supervisor, you will have the opportunity to grow and develop your skills, working with a talented team that is passionate about delivering exceptional guest experiences. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.

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