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Front Desk Supervisor

2 months ago

Washington, United States Hilton Garden Inn M Street DC Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hilton Garden Inn M Street DC. As a key member of our front office team, you will be responsible for providing exceptional guest service, supervising front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Guest Service
    • Provide warm and welcoming greetings to guests, ensuring a positive first impression.
    • Register and assign guests to hotel rooms, ensuring accuracy and efficiency.
    • Compute bills, collect payments, and handle cash and credit transactions.
    • Close out guest accounts at time of check-out, resolving any issues or concerns.
  • Front Desk Operations
    • Supervise front desk staff, providing guidance and support to ensure excellent guest service.
    • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
    • Perform bookkeeping activities, including balancing accounts and conducting audits.
  • Leadership and Development
    • Interview, select, train, schedule, coach, and support front desk staff, ensuring they meet brand standards and core values.
    • Develop and implement action plans to improve guest service and front desk operations.
Requirements
  • Education
    • Associate's or Bachelor's degree preferred.
  • Experience
    • 1-3 years of related experience in a hotel or hospitality setting.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and adapt to changing situations.
    • Strong problem-solving and conflict resolution skills.
Work Environment

The Front Desk Supervisor will work in a dynamic and fast-paced environment, interacting with guests and staff on a regular basis. The ideal candidate will be able to work a variety of shifts, including evenings, weekends, and holidays.

Hilton Garden Inn M Street DC is an equal-opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.