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Overnight Front Desk Supervisor

2 months ago

Washington, United States IHG Full time
About Us

IHG Hotels & Resorts is a global hospitality leader, operating 19 brands across the world. Our purpose, True Hospitality for Good, is at the heart of everything we do.

We're proud to offer a unique blend of luxury and lifestyle experiences, with a focus on delivering exceptional guest experiences.

About the Hotel

Located in the heart of Washington D.C., our hotel offers stunning views of the Potomac River and a range of luxurious amenities, including a rooftop pool and spa.

About the Overnight Front Desk Supervisor Position

We're seeking an experienced Overnight Front Desk Supervisor to join our team. As a key member of our front office team, you'll be responsible for delivering exceptional guest experiences and ensuring seamless transactions.

Your day-to-day will involve:

  • Coaching and developing your front office team to deliver outstanding guest experiences
  • Providing exceptional local insights and recommendations to our guests
  • Anticipating and meeting the needs of our guests to ensure a seamless stay
  • Managing and receiving payments for guest bookings
  • Ensuring the check-in and check-out process is swift and seamless
What We're Looking For

We're looking for someone with:

  • Higher education qualification in Hotel Management or Business Administration
  • 3 years of experience in Front Office or Guest Services
  • Excellent communication and problem-solving skills
  • Fluency in English (additional languages a plus)
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you're passionate about delivering exceptional guest experiences and have a strong work ethic, we'd love to hear from you.