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Billing Operations Coordinator

2 months ago

Atlanta, Georgia, United States EMCOR Government Services Full time

About EMCOR Government Services:

EMCOR Government Services is a leader in providing comprehensive facility services, specializing in HVAC solutions for various sectors. With decades of experience, we are dedicated to enhancing operational efficiency and productivity for our clients.

Position Overview:

The role of the Multi-Site Billing Coordinator is pivotal in ensuring accurate and timely processing of customer invoices. This position plays a crucial role in addressing billing inquiries and maintaining strong relationships with both external clients and internal teams. The primary objective is to achieve billing targets that align with the company's cash flow and DSO goals.

Key Responsibilities:

  • Examine completed work orders within the billing system.
  • Verify and audit quotes, labor, and material costs against work orders.
  • Collaborate with technicians and management to clarify any discrepancies in charges.
  • Communicate significant margin variances to management.
  • Generate accurate customer invoices promptly.
  • Reconcile billing information with third-party customer portals.
  • Engage with customers to resolve any billing-related issues.
  • Maintain billing schedules and customer profiles to ensure client satisfaction.
  • Participate in initial meetings for new customer setups.
  • Work alongside Service Coordinators and the Credit Department to enhance workflow efficiency.
  • Perform additional duties as necessary to support business operations.

Essential Skills:

  • Proficient in computer applications, including Microsoft Office and various web-based platforms.
  • Strong attention to detail and a solid work ethic.
  • Effective verbal and written communication skills.
  • Exceptional customer service and organizational abilities.
  • Capability to manage multiple tasks with competing deadlines.
  • Adaptability to change and ability to thrive in a fast-paced environment.

Qualifications:

High School Diploma or GED, with a minimum of 2 years of experience in accounting, customer service, or dispatch roles supporting clients across multiple locations. Experience in the HVAC or facility maintenance sectors is advantageous.

Work Environment:

This position is based in a standard office setting, with a moderate noise level. Extended hours may be required during peak periods.

Commitment to Safety:

EMCOR Government Services prioritizes safety in all business activities, ensuring a secure and healthy workplace for employees and clients alike.

We offer a competitive salary and a comprehensive benefits package.