Front of House Representative

2 days ago


Miami, Florida, United States JW Marriott Marquis Miami Full time
Job Description:
We are seeking a highly skilled Front of House Representative to join our team at JW Marriott Marquis Miami. In this role, you will be responsible for ensuring that every guest has a positive experience from the moment they arrive until the moment they depart.

The estimated salary for this role is $50,000 - $70,000 per year, depending on experience.

Key Responsibilities:
  • Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes to resolve issues, delight, and build trust.

Requirements:
  • Previous experience in a customer-facing role is essential.
  • Excellent communication and interpersonal skills.
  • Able to work well under pressure in a fast-paced environment.
  • Familiarity with hotel operations and policies is desirable.

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