Front-of-House Ambassador

5 days ago


Miami, Florida, United States Grove Bay Hospitality Group Full time

We are seeking a highly skilled and customer-focused Front-of-House Ambassador to join our team at Grove Bay Hospitality Group's waterfront restaurant in Coconut Grove.

Job Summary

This is a challenging and rewarding role that requires exceptional interpersonal skills, the ability to multitask, and a passion for delivering world-class service. As a Front-of-House Ambassador, you will be responsible for creating a warm and welcoming atmosphere for guests from the moment they arrive until they depart.

Responsibilities
  • Greet customers warmly and make them feel welcome
  • Manage reservations and seating arrangements with precision and efficiency
  • Provide menus and answer initial questions to ensure guests have an excellent dining experience
  • Work closely with the wait staff to optimize seating and ensure a smooth service
  • Answer phones and schedule reservations for large parties
Requirements
  • High school diploma or equivalent (Preferred)
  • Prior customer service experience in the hospitality industry
  • Excellent communication and interpersonal skills
  • Good phone etiquette and the ability to work well under pressure
  • Flexibility to work alternating shifts, including evenings and weekends
  • Ability to stand for long periods of time
  • Experience with OpenTable a plus
Compensation and Benefits

We offer a competitive salary range of $35,000 - $45,000 per annum, depending on experience, as well as a comprehensive benefits package, including health insurance, dental insurance, employee discounts, paid time off, training & development opportunities, tuition assistance, and vision insurance.

As a valued member of our team, you will also enjoy working in a dynamic and supportive environment with opportunities for career growth and professional development.



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