Front Desk Representative

22 hours ago


Miami Beach, Florida, United States StepStone Hospitality Full time
Job Description:

As a Front Desk Representative, you will provide exceptional customer service to our guests, register and assign rooms, and maintain accurate records.

Key Responsibilities:
  • Guest Services: Respond to guest inquiries, resolve issues efficiently, and ensure that guests have a positive experience.
  • Administrative Tasks: Maintain accurate records, including guest information, room assignments, and billing.
  • Reservations and Communications: Process reservations, cancellations, and modifications, and communicate with guests and colleagues effectively.
Requirements:
  • Must have hotel experience.
  • Must have excellent communication and interpersonal skills.
  • Must be proficient in computer applications, including property management systems.
  • High school education required; relevant training and experience and additional education preferred.
Compensation:

The estimated salary for this role is $40,000 - $50,000 per year, depending on experience.



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