Food and Beverage Operations Manager

9 hours ago


Detroit, Michigan, United States Hollywood Casino at Greektown Full time
Job Summary

We are seeking a highly motivated and experienced Food and Beverage Outlet Assistant Manager to join our team at Hollywood Casino at Greektown. As a key member of our operations team, you will be responsible for supervising an F&B Outlet and ensuring the delivery of exceptional customer service.

Key Responsibilities
  • Supervise and manage the daily operations of an F&B Outlet, ensuring compliance with company policies and procedures.
  • Develop and implement effective schedules to meet labor costs, staffing objectives, and guest satisfaction.
  • Assist in the budget process and provide recommendations to ensure compliance with departmental budget initiatives.
  • Provide exceptional customer service and ensure that all team members adhere to company standards.
  • Enforce all gaming laws and regulations applicable to the F&B Department.
  • Assist in the maintenance and development of procedures for food service and inspect menu items for maximum customer satisfaction.
  • Ensure efficient sanitary and pleasant service for all guests.
  • Maintain cost control methods and procedures by monitoring consistent pars and inventory.
  • Assist with administrative duties as assigned.
  • Ensure compliance with all regulatory requirements within the area of responsibility.
Requirements
  • Associates degree (A.A) in a related field or equivalent combination of education and experience.
  • Minimum two years of Food and Beverage experience, with at least two years of supervisory experience.
  • Ability to interact with guests, staff, and colleagues to resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to write reports and business correspondence.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Flexible to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.
  • Proficient in Microsoft applications (Excel, Word, and Outlook).
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Working Conditions

The work environment is fast-paced and dynamic, with moderate noise levels. The employee may be exposed to an environment containing unrestricted second-hand tobacco smoke.

We offer a competitive salary of $52,000.00 and a comprehensive benefits package.



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