ServiceNow Technical Architect

2 days ago


Edison, New Jersey, United States TEPHRA Full time
Job Title: ServiceNow Technical Architect

At TEPHRA, we are seeking a highly skilled ServiceNow Technical Architect to join our team. As a key member of our architecture team, you will be responsible for designing and implementing ServiceNow solutions that meet the needs of our clients.

Key Responsibilities:

  • Design and implement ServiceNow technical architecture
  • Work with engineering teams to create technical solution designs
  • Ensure technical quality and adherence to Enterprise Architecture standards and product roadmap
  • Identify, capture, and implement ServiceNow architecture patterns
  • Drive resolution of technical debt to reduce ongoing IT costs
  • Communicate architecture design and decision-making to stakeholders
  • Design solutions to meet user needs and align with ServiceNow technical strategy and standards
  • Support delivery teams with technical and behavioral skills
  • Scope and deliver requirements, ensuring they are well-documented
  • Deliver tailored presentations and product demonstrations
  • Undertake business-related travel to meet customers, demonstrate solutions, and strengthen sales and delivery progress

Requirements:

  • Experience in ServiceNow technical architecture, including ITxM, CMDB, CSDM, Discovery & AppEngine
  • Experience in ATF, Mobile Solutions, Reporting and Analytics, etc.
  • Exposure to HRSD, IRM, CSM, FSM, TSOM, and other industry-specific modules
  • Experience in assessing Service management landscapes, including existing ServiceNow implementations, and offering recommendations and improvements
  • Experience in JavaScript, HTML, CSS, and ServiceNow scripting languages
  • Client-side and server-side scripts, UI policy, Data policy, Business rule, script include, Script action, UI action
  • Flow designer and decision table
  • Workflows, Rest and Soap-based integration
  • Transform map, Import set, and Data sources
  • Proven cross-technology experience connecting ServiceNow to the overall IT landscape
  • 12+ years of overall IT experience, with 5+ years' experience in ServiceNow/Enterprise architecture
  • Certification highly preferred (CSA, CMA)

Soft Skills:

  • Good oral and written communication skills
  • Proactive proposal of alternate solutions to customers
  • Good organizational and personal skills to communicate with business stakeholders
  • Self-driven, motivated, and results-oriented
  • Strong problem-solving and troubleshooting skills with mature judgment
  • Good communication and stakeholder management


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