ServiceNow Technical Architect
2 days ago
At TEPHRA, we are seeking a highly skilled ServiceNow Technical Architect to join our team. As a key member of our architecture team, you will be responsible for designing and implementing ServiceNow solutions that meet the needs of our clients.
Key Responsibilities:
- Design and implement ServiceNow technical architecture
- Work with engineering teams to create technical solution designs
- Ensure technical quality and adherence to Enterprise Architecture standards and product roadmap
- Identify, capture, and implement ServiceNow architecture patterns
- Drive resolution of technical debt to reduce ongoing IT costs
- Communicate architecture design and decision-making to stakeholders
- Design solutions to meet user needs and align with ServiceNow technical strategy and standards
- Support delivery teams with technical and behavioral skills
- Scope and deliver requirements, ensuring they are well-documented
- Deliver tailored presentations and product demonstrations
- Undertake business-related travel to meet customers, demonstrate solutions, and strengthen sales and delivery progress
Requirements:
- Experience in ServiceNow technical architecture, including ITxM, CMDB, CSDM, Discovery & AppEngine
- Experience in ATF, Mobile Solutions, Reporting and Analytics, etc.
- Exposure to HRSD, IRM, CSM, FSM, TSOM, and other industry-specific modules
- Experience in assessing Service management landscapes, including existing ServiceNow implementations, and offering recommendations and improvements
- Experience in JavaScript, HTML, CSS, and ServiceNow scripting languages
- Client-side and server-side scripts, UI policy, Data policy, Business rule, script include, Script action, UI action
- Flow designer and decision table
- Workflows, Rest and Soap-based integration
- Transform map, Import set, and Data sources
- Proven cross-technology experience connecting ServiceNow to the overall IT landscape
- 12+ years of overall IT experience, with 5+ years' experience in ServiceNow/Enterprise architecture
- Certification highly preferred (CSA, CMA)
Soft Skills:
- Good oral and written communication skills
- Proactive proposal of alternate solutions to customers
- Good organizational and personal skills to communicate with business stakeholders
- Self-driven, motivated, and results-oriented
- Strong problem-solving and troubleshooting skills with mature judgment
- Good communication and stakeholder management
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