ServiceNow Presales Lead

2 days ago

Edison, New Jersey, United States TEPHRA Full time
ServiceNow Presales Lead

TCS is seeking a highly skilled ServiceNow Presales Lead to join our ServiceNow Practice. The ideal candidate will have a strong background in ServiceNow products and a proven track record of delivering successful sales and solution activities.

Key Responsibilities:
  • Drive sales and solution activities, solution designing, and project planning
  • Contribute to project strategy and deliverable planning
  • Develop solutions to address business problems using proven methods, tools, and validating solutions with cross-technology SMEs as applicable
  • Work effectively with geographically diverse teams to deliver timely responses to clients and client account teams
  • Evolve business solutions, articulate as appropriate to client audiences
  • Provide product demos and support proof of concepts as required
  • Communicate how the engagement impacts risks, business objectives, and quality goals to guide the work of others
  • Interfacing with implementation teams, explaining customer requirements, to ensure a successful transition from the sale phase to the delivery phase
  • Develop and share reusable assets that can be readily applied to new opportunities
Requirements:
  • 10+ years of overall IT experience with 3+ years' experience in ServiceNow presales
  • Experience in ITSM, ITOM, ITAM, CMDB, CSDM, and Discovery
  • Experience in ATF, Mobile Solutions, Reporting, and Analytics, etc.
  • Experience in sales & positioning of HRSD and CSM/FSM
  • Exposure to IRM, TSOM, & other industry-specific solutions
  • Technical knowledge in the following areas: ServiceNow Platform, workflows, Integrations, ServiceNow implementation experience, Knowledge of ServiceNow Managed Service Provider (MSP) model, ServiceNow certified along with pre-sales accreditations (Required: CIS-CSM, CIS-HR, Preferred: CTA/CMA)
  • Able to mentor, build teams, work in a team, work independently
  • Soft skills: Good oral and written communication skills, Ability to proactively propose alternate solutions to the customer as and when needed, Good organizational and inter-personal skills to communicate with business stakeholders, Self-driven, motivated, and results-oriented, Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment

Travel: Willingness to travel as necessary

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