ServiceNow Solutions Architect

6 hours ago


Edison, New Jersey, United States TCS USAAvance Consulting Full time
Job Description

TCS USAAvance Consulting is seeking a highly skilled ServiceNow Solutions Architect to join our team. As a key member of our ServiceNow Practice, you will be responsible for positioning solutions using ServiceNow products across various industries.

The ideal candidate will have a strong background in IT service management and experience in presales activities. You will work closely with our sales teams to develop and present tailored solutions to address customers' business requirements.

Key Responsibilities:

  • Drive sales and solution activities, solution designing, and project planning
  • Contribute to project strategy and deliverable planning
  • Develop solutions to address business problems using proven methods and tools
  • Work effectively with geographically diverse teams to deliver timely responses to clients and client account teams
  • Evolve business solutions and articulate them to client audiences
  • Provide product demos and support proof of concepts as required
  • Communicate how the engagement impacts risks, business objectives, and quality goals to guide the work of others
  • Interfacing with implementation teams to ensure a successful transition from the sale phase to the delivery phase
  • Develop and share reusable assets that can be readily applied to new opportunities

Required Skills:

  • 10+ years of overall IT experience with 3+ years' experience in ServiceNow presales
  • Experience in ITSM, ITOM, ITAM, CMDB, CSDM, and Discovery
  • Experience in ATF, Mobile Solutions, Reporting, and Analytics
  • Experience in sales & positioning of HRSD and CSM/FSM
  • Exposure to IRM, TSOM, and other industry-specific solutions
  • ServiceNow Platform, workflows, Integrations
  • ServiceNow implementation experience
  • Knowledge of ServiceNow Managed Service Provider (MSP) model
  • ServiceNow certified along with pre-sales accreditations (Required: CIS-CSM, CIS-HR, Preferred: CTA/CMA)

Soft Skills:

  • Good oral and written communication skills
  • Ability to proactively propose alternate solutions to the customer as and when needed
  • Good organizational and inter-personal skills to communicate with business stakeholders
  • Self-driven, motivated, and results-oriented
  • Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment

Travel:

Willingness to travel as necessary



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