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Head of Customer Success

2 months ago

Austin, Texas, United States OpsLock Inc Full time

Director of Customer Experience

  • Full-Time
  • Customer Experience

OpsLock Inc is committed to improving workplace safety through cutting-edge technological solutions. Our approach is distinct from conventional safety software, as we prioritize proactive safety strategies to avert workplace risks.

We are in search of a skilled Director of Customer Experience. In this pivotal role, you will be tasked with ensuring the satisfaction and success of our clients, particularly those in the Enterprise sector. Reporting directly to the CEO, your responsibilities will encompass overseeing client implementation, support services, and overall client satisfaction.

Key Qualifications:

  • Demonstrated experience in a leadership role focused on customer experience
  • Experience in venture-backed organizations
  • A strong commitment to providing outstanding customer service
  • Proven ability to thrive in uncertain environments and deliver results autonomously
  • Knowledge of the Health, Safety, Environmental (HSE/EHS) sector is advantageous

If you possess the qualifications and drive to excel in this position, we encourage you to reach out to us. We value candidates who are motivated and professional in their approach.