Technical Support Specialist

4 weeks ago


Kennesaw, Georgia, United States Kelly Services, Inc. Full time

Job Summary

We are seeking a skilled Technical Support Specialist to provide first-level technical support for all system/software applications during customer interactions. The ideal candidate will be proficient in using the trouble ticket system and maintaining a minimal amount of open ticket backlog. Immediate escalation of issues is required when necessary.

Key Responsibilities

  • Provide technical support for system/software applications
  • Become proficient in the trouble ticket system
  • Maintain a minimal amount of open ticket backlog
  • Escalate issues immediately when necessary

Requirements

  • Proficiency in system/software applications
  • Ability to work with the trouble ticket system
  • Strong communication skills


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