Technical Support Specialist
4 weeks ago
Job Summary
We are seeking a skilled Technical Support Specialist to provide first-level technical support for all system/software applications during customer interactions. The ideal candidate will be proficient in using the trouble ticket system and maintaining a minimal amount of open ticket backlog. Immediate escalation of issues is required when necessary.
Key Responsibilities
- Provide technical support for system/software applications
- Become proficient in the trouble ticket system
- Maintain a minimal amount of open ticket backlog
- Escalate issues immediately when necessary
Requirements
- Proficiency in system/software applications
- Ability to work with the trouble ticket system
- Strong communication skills
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