Customer Service Representative

4 weeks ago


Sandusky, Ohio, United States Planet Fitness - Fitton Clubs Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness - Fitton Clubs. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring a Judgement Free member experience.

Key Responsibilities:
  • Customer Service: Greet members and guests, answer phones, and assist callers with various questions.
  • Front Desk Activities: Check members in, tour and sign up new members, log amenities, and communicate updates and events.
  • Club Cleanliness and Maintenance: Maintain a clean and orderly front desk area, lobby, and facilities, including regular cleaning and upkeep.
Requirements:
  • Exceptional customer service skills and ability to interact positively with members and co-workers.
  • Prior customer service experience preferred.
  • High School diploma/GED equivalent required.
  • Upbeat, positive, and professional attitude.
  • Punctuality and reliability are essential.
Why Work with Us:
  • Contribute to creating a healthier Planet by helping us change people's lives every day.
  • Work alongside an amazing group of talented and dynamic professionals.

We offer a range of benefits, including medical, dental, and vision insurance, PTO, free Black Card membership, and more. E-Verify participation applies to all Utah locations.



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