Customer Service Ambassador
1 week ago
Job Summary
As a Member Services Representative at Planet Fitness, you will be the face of our brand, providing exceptional customer service to our members and guests. Your primary responsibility will be to ensure a positive experience for all who interact with our front desk.
Key Responsibilities
- Greet members, prospective members, and guests in a friendly and welcoming manner.
- Handle all front desk-related activities, including answering phones and assisting callers with various questions.
- Facilitate updates to member accounts as needed.
- Respond to member questions and concerns in a timely and professional manner.
- Check members into the system.
- Provide tours of our facilities to prospective members.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Basic computer skills and knowledge of our membership software.
About Us
Planet Fitness is a fitness center that prioritizes member experience and community. We are committed to providing a welcoming and supportive environment for all our members.
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