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HR Support Team Specialist

1 month ago

Oakland, California, United States UC San Diego Full time
Job Summary

The HR Support Team Specialist plays a vital role in delivering exceptional customer service to all UC San Diego employees. This position responds to and resolves tier 1 phone and case inquiries from employees, managers, and other human resources professionals regarding various HR services, including policy, payroll, benefits, leave administration, and HR systems.

The successful candidate will possess strong analytical skills to evaluate and address moderately complex issues, as well as the ability to anticipate potential follow-up questions when providing solutions. Clear, service-oriented communication skills are essential for interacting with customers via email, telephone, and in-person channels.

Key Responsibilities
  • Provide first-line HR support to employees, managers, and HR professionals
  • Respond to and resolve tier 1 phone and case inquiries
  • Escalate inquiries to other subject matter expert areas within HR as needed
  • Collaborate with the Front Desk Team of Campus HR to provide seamless support
  • Document processes and consolidate knowledge for the evolving team
Requirements
  • Strong analytical and problem-solving skills
  • Ability to communicate clearly and effectively verbally and in writing
  • Knowledge of human resources policies and programs
  • Experience with HR management systems and related business software
  • Ability to work in a fast-paced, collaborative environment with frequent interruptions
  • Commitment to equity, diversity, inclusion, and belonging
Working Conditions

This position is hybrid with an anticipated onsite requirement of two days per week. The incumbent must be available for incoming phone calls while performing other job duties.

This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requires immediate reporting of physical abuse, sexual abuse, emotional abuse, or neglect of anyone under the age of 18.

Pay and Benefits

The annual full pay range for this position is $63,800 - $111,600, with an hourly equivalent of $30.56 - $53.45. The hiring pay scale is $37.78 - $42.00/Hourly.

UC San Diego is an Equal Opportunity/Affirmative Action Employer and is committed to equity, diversity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.