Bilingual Relationship Banker

2 days ago

Baltimore, Maryland, United States M&T Bank Full time
Job Summary

We are seeking a highly skilled Bilingual Relationship Banker to join our team at the Highlandtown Branch in Baltimore, MD. As a key member of our branch team, you will be responsible for providing exceptional customer service, identifying sales opportunities, and building strong relationships with our customers.

Key Responsibilities
  • Proactively identify customer needs and provide proactive basic sales solutions through customer outreach.
  • Specialize in branch customer experience through lobby management, servicing, and sales interactions for retail and business customers.
  • Play a key role in Relationship Management, Sales Process, and Risk Management.
  • Complete basic research on customer profiles to assess potential ways to add value to clients' banking relationships.
  • Identify financial needs of customers and present all appropriate product and service options.
  • Proactively reach out to clients to follow up and educate on value-added products/services.
  • Onboard new customers through customer outreach.
  • Establish trust with existing clients through proactive outreach.
  • Schedule preset appointments and hold appointments each week.
  • Prepare for scheduled appointments by preparing sales interactions with pre-call plans.
  • Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
  • Perform customer servicing interactions.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards.
Requirements
  • High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service, and/or telesales experience.
  • OR a high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience.
  • Strong verbal communication and interpersonal skills.
  • Proven ability to demonstrate exceptional customer service.
  • Well-organized individual with time management and prioritization skills.
  • Demonstrated financial services product knowledge.
  • Ability to communicate with tact and diplomacy with internal and external customers.
  • Proficient with internet user-level technology.
  • Ability to fluently communicate both verbally and in writing with bank customers in both English and Spanish.
Preferred Qualifications
  • Associates degree.
  • Notary public license.
  • Bilingual based on branch needs.
Physical Requirements
  • Ability to stand for long periods of time.
  • Prolonged use of hands and fingers.
  • Ability to lift light to heavy objects weighing 5 lbs. to 30lbs.
  • Ability to read fine print.
  • Ability to interact with customers in an open face-to-face work environment.
  • Ability to use fax, telephone system, copier, and other communication tools.
Compensation

The pay range for this position is $34.05 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

About M&T Bank

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. We are an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

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