Infrastructure Operations Manager
2 weeks ago
ValidaTek is seeking an experienced Infrastructure Operations Manager to oversee the day-to-day support of our IT infrastructure program. This program provides a common view for all enterprise-wide capabilities, supported by structured processes, priorities, knowledge sharing, and focus on performance management.
Responsibilities:- Manage team members who provide networking, help desk, and monitoring support for client networks and infrastructure.
- Oversight for infrastructure integrity and security.
- Respond to, document, track, resolve, and manage customer issues, questions, and requests.
- 5+ years managing and operating cryptographic facilities.
- 5+ years managing Network Operations Centers.
- Demonstrated knowledge in maintaining the operational status of a Tech Control facility.
- Demonstrated knowledge of Tech Control equipment such as switches, encryption devices, network operation consoles, and circuits.
- Demonstrated working knowledge and supervision of tech control employees for programs with similar size to this opportunity.
- Knowledge in operating and maintaining Tier 2 Tech Control Help Desk functions and DISAC.
- Experience providing technical directions and supervision in coordinating, restoring, and reporting functions necessary for effective maintenance of transmission paths and facilities.
- Knowledge of industry standards and best practices related to Information Management Operations and with IT Service Management (ITSM) best practices.
- Knowledge in Handling and Managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services.
- Strong written and oral communication skills and the demonstrated ability to influence leaders and stakeholders.
- All candidates must have Registered Communications Distribution Designer (RCDD) certification.
- All candidates must have a current TS clearance and be SCI eligible.
- All candidates must have a bachelor's degree in an IT-related field.
USD $114,693.12/Yr. - USD $191,155.20/Yr.
Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications.
The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance.
EEO Statement:ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.
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